When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bustling with prejudices and motivated by pride and vanity. - Dale Carnegie.
“X” told me the other day – "I am a very proud person. You piss me off once and I will never forgive you. I haven’t talked to my brother for 20 years now and I don’t even remember why we fought."
Me (gulping down all my questions and pity - with the rest of my cola - for reasons ranging from apathy to mild horror) - "Cool"